Alorica Assessment: The Harver Test and How to Prepare
Luca from Candidate Falcon
Editorial Team
If you apply for a call centre job at Alorica, especially in the Philippines, you will soon hear about the "Harver test". This guide explains what the Alorica assessment involves, where it sits in the hiring process, which Harver test parts it is likely to include, and how to prepare.
Alorica does not publish the details of its assessment, so we label every source: what Harver says, what a Philippine jobs site says, and what candidates report.
The short answer
- Harver names Alorica as a customer, but Alorica's own careers pages do not describe the assessment.
- A Philippine jobs site lists the test parts as grammar, listening, call centre scenarios and typing. Candidates on Reddit's r/BPOinPH add a personality part and a "Customer Care" part.
- There is no genuine answer list. Harver writes and keys the scenarios for each employer.
Does Alorica use Harver?
According to Harver, yes. Its 2021 guide to hiring live chat agents names Alorica, alongside Sitel and Startek, among the contact centres it has worked with, and a Harver blog post about its chat simulation names Alorica too.
Alorica's careers page did not mention Harver when we read it in October 2026. It lists Philippine sites from Ilocos Norte to Davao and warns that Alorica never asks candidates to pay. Your invitation email is the final word on what you will take.
The Alorica hiring process, stage by stage
JobsAvenuePH, a Philippine jobs site, describes the Alorica process in three stages (its page is titled 2026):
- Initial interview. A basic English communication check, with questions such as "Tell me about yourself" and why you want to work in a call centre.
- Alorica Assessment (Harver Test). A grammar test, a listening test, call centre scenarios and a typing test. The site does not give an order.
- Final interview. Behavioural questions, customer service scenarios and endorsement to an account.
Candidates on r/BPOinPH describe the same pieces, with some differences. These are individual posts, paraphrased:
- The order can change. In June 2026, one applicant took the assessment in a Zoom session before the initial interview and was told at that interview that they could not continue. Others, in 2024 and April 2026, passed the initial interview first and took the Harver assessment afterwards.
- Online, onsite or both. One candidate in October 2025 finished the assessment online and was asked to take it again onsite. Another, in 2024, passed every stage at a walk-in and was later emailed a Harver link to finish the application.
- Results can be quick. A walk-in candidate in August 2025 waited only a few minutes for results.
- A failed part is not always the end. In July 2026, a candidate who failed the personality part said the recruiter offered a four-day online personality training and then a retake. Another, in June 2026, was offered skills and assessment training after failing the final interview.
What is in the Alorica Harver test
Harver sells separate modules, and each employer chooses which ones a vacancy uses. The table maps the parts reported for Alorica to the Harver modules that match them. The mapping is our inference from Harver's public descriptions; Alorica does not publish its list.
| Reported part | Likely Harver module | What Harver says it involves | Practice |
|---|---|---|---|
| Grammar | Language proficiency | Multiple-choice vocabulary, grammar and reading questions, scored as % correct | Language proficiency |
| Listening | Spoken language | Say words, read a text aloud, listen to a sentence (you can replay it) and repeat it | Spoken language |
| Call centre scenarios, "Customer Care" | Situational judgement test | Pick the best response (thumbs up) and the worst (thumbs down) from three to five | Situational judgement |
| Typing | Typing test | Copy sentences exactly; scored as net words per minute | Typing test |
| Personality (candidate reports) | Personality Print | A statement with two endings; rate 1 to 6 which fits you; no going back | Personality |
| Chat accounts (possible) | Live chat simulation | Three customer chats in 12 minutes, choosing one of three replies each time | Live chat |
Customer care scenarios
This seems to be the part that decides the most. A candidate in August 2025 failed "Customer Care" at an Alorica walk-in and was not endorsed for an interview. Harver's help centre describes the format: you mark one response as the best and one as the worst. Harver scores a point for the keyed best or worst choice, nothing for a neutral option, and takes a point away if you reverse them.
Listening, typing and personality
- Listening: Harver's written language test has no listening section, so the "listening test" is probably the spoken test's listen-and-repeat task. We could not confirm this; have a microphone and headphones ready.
- Typing: you copy sentences exactly, and a sentence with a mistake must be fixed before you finish. Harver puts the average at 38 net words per minute. See our call center typing test guide.
- Personality: Harver's hourly version has 67 statements and takes about 7 minutes, with no going back. There are no right answers, but the July 2026 report shows a profile can still miss an employer's benchmark.
Are there Alorica assessment test answers?
Not genuine ones. Search for "Alorica assessment test answers" and you will find reviewers and answer lists, but:
- The scenarios belong to the employer. Harver builds situational judgement tests for each client and keys them on what its best employees do. The key is not published.
- Most parts have nothing to copy. Typing, speaking and grammar measure what you can do on the day, and the personality questionnaire has no right answers.
- Many scores compare you with others. Several Harver scores are relative to other test takers, so there is no fixed pass mark to aim for.
- Some employers switch on proctoring. Harver's add-on takes photos during the assessment, blocks copy and paste and flags switching to other tabs.
Use reports to know what to expect, not what to answer. Our article on Harver assessment answers goes into more detail.
How to prepare for the Alorica assessment
- Use a laptop, Chrome and a headset with a microphone. The typing test needs a physical keyboard, and Harver lists problems with some phone browsers and wireless earbuds.
- Finish each section once you start it. Harver saves progress only when a whole section is finished, and submitted answers cannot be changed. Close other apps first: one candidate lost a part to a pop-up.
- Type for accuracy first. Every red cross costs time.
- Answer scenarios like a good agent. Show empathy, take ownership, follow policy and solve the problem. The weakest options blame the customer or promise what you cannot deliver.
- Speak at a steady pace. You do not need an American accent. Practise reading aloud and repeating sentences you have just heard.
- Be consistent in the personality part. Answer honestly about how you work: following through, staying calm, coping with a busy queue.
- Watch your inbox and spam folder. Links can arrive before or after an interview.
- If you fail, ask about the next step. Candidates report retakes and short training programmes.
Practise the Harver formats
Candidate Falcon has independent Harver-style practice for each part: the situational judgement test with 8 original contact-centre scenarios, the typing test, language proficiency, spoken language, the live chat simulation and a Personality Print-style questionnaire. They use original content built from Harver's public descriptions. They are not Alorica's or Harver's tests, and practice results are not Harver scores. Playing them needs a plan that includes Harver; see pricing. The free Harver assessment guide explains every module, and our call center assessment test guide covers other BPOs.
FAQs
Does Alorica use Harver for its assessment?
Harver names Alorica as a customer in its live chat hiring guide and on its blog, and candidates call Alorica's test the Harver assessment. Alorica's own careers page does not name a provider.
What is in the Alorica assessment test?
A Philippine jobs site lists grammar, listening, call centre scenarios and typing. Candidates also report a personality part and a "Customer Care" part. The exact mix depends on the account you apply for.
Are there Alorica assessment test answers?
No genuine ones. Harver keys its scenarios for each employer and does not publish the key, and the typing, speaking and grammar parts measure your skills on the day.
How long do Alorica assessment results take?
It varies. One walk-in candidate waited a few minutes; another was told at the initial interview, straight after the assessment. Others waited for an email.
Can you retake the Alorica Harver assessment?
Sometimes. Candidates report being asked to retake it onsite, and being offered a short training programme and a retake after failing the personality part. Ask your recruiter.
Sources
- Harver: Hiring Live Chat Agents at Scale playbook (2021) and chat support simulations vs typing tests (updated April 2025): Alorica named as a customer.
- Alorica careers (read October 2026): Philippine sites and the fraud alert.
- JobsAvenuePH, Alorica hiring guide (jobsavenueph.com, page titled 2026, read October 2026): the three stages and the parts of the Harver test.
- Harver's candidate help centre on the situational judgement test, typing test, spoken language assessment and saving progress (read October 2026).
- r/BPOinPH posts (individual reports, read October 2026): failed personality part, July 2026, assessment before the initial interview, June 2026, failed Customer Care, August 2025, retake onsite, October 2025, Harver link after the stages, May 2024 and unfinished part, September 2024.
Candidate Falcon is independent and not affiliated with Alorica, Harver or any other company named here.
