Practise a Harver-style live chat simulation: three customers in 12 minutes, three written replies per message, a reference panel and a reply-by-reply review.
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The Harver live chat simulation, also called the chat assessment or Live Chat Support Simulation, puts you in a customer-service chat window for 12 minutes. Virtual customers arrive one after another, roughly every 30 to 60 seconds, so you soon have two or three conversations open. For each customer message you pick one of three written replies; you never type. A sidebar holds reference information such as an order confirmation or a returns policy, and some messages can only be answered well after checking it.
Harver says the simulation measures three parts of reply quality, customer orientation, problem solving and clear communication, plus efficiency: how quickly you respond. Every reply option is ranked from best to worst on Harver’s side, and your result is a 0 to 100% score compared with other candidates. Harver does not publish the ranking, how many messages each customer sends, or the handle-time formula.
Candidate Falcon’s practice follows that format with six original customer scripts, from a faulty lamp to a card blocked abroad. Each reply carries points for the three quality areas in our own model, and the review shows which reply was strongest and why, alongside your response times. It helps you get used to juggling chats and checking the reference panel under time pressure; it is not Harver’s scoring.
It is a Harver assessment for chat and customer-service roles. Over 12 minutes you handle several virtual customers at once, choosing one of three written replies to each message and checking reference information such as orders and policies where needed.
Harver’s help centre gives 12 minutes for three chat simulations. The clock starts after a practice step, which you can redo. Customers arrive one after another, roughly every 30 to 60 seconds.
No. Harver describes choosing between three pre-written replies for each customer message. Speed still matters, because time to respond is one of the things Harver measures.
Harver ranks every reply option best to worst and looks at customer orientation, problem solving, clear communication and time to respond. The result is a 0 to 100% score compared with other candidates. The ranking itself is not public, so Candidate Falcon’s practice uses its own points model and says so.
Harver says the live chat simulation works on laptops, desktops and mobile phones. The practice works on phones too: chats appear as tabs and the reference info opens with a button.
No. Harver CHAT is the name of a separate recruiting chatbot product. The live chat simulation is an assessment of how you handle customer chats.
Independent practice by Candidate Falcon, based on Harver’s public product pages and help centre. Not affiliated with Harver, and not its scoring. The questions and scenarios are original, and practice results are not Harver scores. For how each Harver module works, timing and results, read the free Harver assessment guide.