Camera and microphone troubleshooting

"Please grant camera and microphone access in your browser settings, then retry."

When you see the message:

"Please grant camera and microphone access in your browser settings, then retry."

it simply means your browser is currently blocking access to your camera and/or microphone. Let's fix it step by step.

Step 1

Look for a small popup

When you first open the interview, your browser usually asks for permission.

  • If you see it, click Allow. You should now be all set up.
  • If you don’t see it, check the next steps below.

Step 2

Refresh the page

If you don’t see the popup, refresh the page and try again.

  • Click the reload button in your browser (or press F5 on some keyboards).
  • Wait for the page to reload fully.
  • Try starting the interview again.
  • If you see the popup, click Allow. You should now be all set up.
  • If you still don’t see it, check the next steps below.

Step 3

Enable access manually if no popup appears

If you do not see a popup, you can usually turn camera and microphone access on manually.

  • On Chrome or Edge, click the gear icon next to the website URL.
  • Set Camera to Allow.
  • Set Microphone to Allow.
  • Refresh the page afterward.
  • On Safari, open Safari in the top menu.
  • Choose Settings for This Website.
  • Set Camera and Microphone to Allow.
  • Refresh the page afterward.
  • If you still don’t see it, check the next steps below.

Step 4

Check your device just in case

If access is allowed but things still are not working, the issue may be on the device side rather than the browser side.

  • Make sure your camera and microphone are connected and recognized by your computer.
  • Close apps that may already be using them, like Zoom, Teams, Meet, or other recording software.
  • If you use an external webcam or headset, unplug and reconnect it.

Quick tip

Once you allow access once, you usually won't need to do it again for this website.

Still stuck?

It happens. Tech can be annoying sometimes.

  • Try closing and reopening your browser.
  • Try switching to another browser. Chrome usually works best.
  • If it still doesn't work, reach out to us and we'll help you get through it.