To successfully complete a HireVue game-based assessment, you must use a supported browser with JavaScript and cookies enabled, along with a stable internet connection. Failing to meet these technical requirements can cause the assessment to malfunction or prevent it from loading altogether.

Quick Answer

HireVue game-based assessments work best with Google Chrome, Firefox, Edge, or Safari (latest versions), a stable broadband connection (wired preferred), JavaScript enabled, cookies enabled, and pop-up blockers disabled. Use a desktop or laptop rather than a mobile device for optimal performance.

Why Browser Requirements Matter

The HireVue platform relies on browser-based technologies to deliver interactive game-based assessments. If your browser is outdated or your connection is unstable, you may experience lag, disconnections, or complete assessment failure. Since these assessments are often timed, technical issues can directly impact your performance and results.

Key Browser Requirements for HireVue Games

Supported Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari are supported. Ensure your browser is up-to-date.
Browser Version: Always use the most recent stable version. Older versions lack necessary features and security updates.
Internet Connection: A strong, stable connection is essential. Wired Ethernet is preferred over Wi-Fi, especially for timed assessments.
Bandwidth: A broadband connection capable of streaming video (5-10 Mbps download, 1-2 Mbps upload) is recommended.
JavaScript Enabled: JavaScript must be enabled for the interactive game elements to work.
Cookies Enabled: Cookies manage session data and user preferences on the HireVue platform.
Pop-up Blockers: Disable pop-up blockers, as they can interfere with assessment launching.
Hardware: Use a modern desktop or laptop (within the last 5-7 years) with adequate processing power and RAM.

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What Can Vary by Employer or Assessment

The specific requirements may vary slightly depending on the employer's HireVue configuration or assessment type. Some employers specify a preferred browser or have additional security settings. Always check the instructions in your assessment invitation email, as they contain the most accurate information for your specific assessment.

What to Do About It: Practical Tips

Check Beforehand: Run a system check if HireVue provides one. Otherwise, manually verify browser settings.
Update Your Browser: Update your browser to the latest version a day or two before your assessment.
Use a Reliable Connection: Use a wired connection when possible. If using Wi-Fi, stay close to the router and avoid other heavy internet usage.
Close Other Programs: Close unnecessary tabs, applications, and programs to free up system resources.
Disable Extensions: Turn off browser extensions that may conflict with web applications. Restore them after your assessment.
Clear Cache and Cookies: Clearing cache and cookies can resolve unexpected issues.
Test the Environment: Practice similar online activities in the same environment you plan to use for the assessment.
Have a Backup: Keep a backup browser or computer ready in case of persistent technical issues.

Common Mistakes to Avoid

Using Outdated Browsers: Attempting the assessment with an old browser version that lacks compatibility
Unstable Internet Connection: Starting on public Wi-Fi or a connection prone to drops
Ignoring Instructions: Overlooking specific recommendations in the invitation email
Too Many Open Tabs/Apps: Running the assessment with demanding applications open, causing performance lags
Not Disabling Pop-up Blockers/Extensions: Forgetting to turn off features that can block assessment elements
Mobile Devices: Attempting the assessment on a smartphone or tablet, which is generally not supported for game-based assessments

Quick Practice Routine (10-15 Minutes)

Day Before: Update your browser, run a speed test, and verify JavaScript/cookies are enabled
30 Minutes Before: Close unnecessary applications, disable non-essential extensions, and restart your computer
Right Before: Connect to ethernet if possible, double-check pop-up blockers are off, and have your assessment link ready

FAQ

Q: Can I use Internet Explorer for HireVue game-based assessments? A: No, Internet Explorer is not supported. Use modern browsers like Chrome, Firefox, Edge, or Safari.

Q: What if my internet connection is slow? A: A slow connection can cause lag or disconnects. Use a fast, stable broadband connection, ideally wired.

Q: Do I need a webcam and microphone for game-based assessments? A: For purely game-based assessments, no. However, if the assessment combines games with video interviews, you would need them. Check your invitation details.

Q: Should I use a private browser window (Incognito/InPrivate mode)? A: It doesn't inherently solve compatibility issues. Focus on an updated browser with minimal extensions and a stable connection.

Q: What should I do if I encounter technical issues during the assessment? A: Try simple troubleshooting like refreshing the page. If problems persist, document the issue and contact the hiring company or HireVue support immediately.

Q: Is it okay to use a tablet for HireVue games? A: No, tablets and smartphones are generally not supported. Use a desktop or laptop unless explicitly told otherwise.